Refund policy
Return & Refund Policy
Modern Wall & Decor
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
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Item must be unused, uninstalled, and in original packaging
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Proof of purchase (order number or receipt) is required
Some items are non-returnable, including:
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Made-to-order or custom products
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Clearance or final sale items
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Gift cards
Return Process
To initiate a return, please contact us at:
📧 sheila@modernwallanddecor.com
Include:
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Your order number
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Reason for return
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Photos (if item is damaged or defective)
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrives damaged, defective, or incorrect.
Shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
If approved, we will provide a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Late or Missing Refunds
If you haven’t received a refund:
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Check your bank or credit card account again
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Contact your bank or credit card company
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If the issue persists, contact us at sheila@modernwallanddecor.com
Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has entered processing or production, it cannot be canceled.
Contact Information
For return or refund questions, contact us at:
📧 sheila@modernwallanddecor.com