Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Modern Wall & Decor partners with trusted third-party suppliers to fulfill and ship orders directly to customers.
Shipping Times
Because our products are made to order and shipped from third-party fulfillment partners, delivery times vary depending on the product and destination.
Estimated delivery times (after processing):
-Standard Shipping: 7–14 business days
Shipping times are estimates and may vary due to carrier delays, customs processing, or high-volume periods.
Shipping Rates
Shipping costs are calculated and displayed at checkout prior to order confirmation.
Shipping Locations
We currently ship to:
- United States
(International shipping may be added in the future.)
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing a tracking number.
Please note:
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Tracking information may take 24–48 hours to update
-
Some shipments may arrive in multiple packages
Customs, Duties & Taxes
For international orders (if applicable), customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Delays
Modern Wall & Decor is not responsible for shipping delays caused by:
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Carrier issues
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Customs processing
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Weather conditions
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Supply chain disruptions
We appreciate your patience during these circumstances.
Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information at checkout.
Modern Wall & Decor is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately.
Lost or Stolen Packages
Modern Wall & Decor is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is marked as delivered but not received, please contact the shipping carrier directly. We are happy to assist with carrier claims when possible.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the damaged item and packaging
We will review the issue and provide a replacement or refund when applicable.
Contact Information
We’re here to help.
Email: sheila@modernwallanddecor.com
Phone: +1 (801) 529-5730
Business Address: 4452 N La Ringhiera Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.